I won over $6,000 on there site I gave them all my information passed the kyc process got an email stating everything was goodcongratulations you are good to withdrawal anytime in the future. Then I withdrawal the highest amount they allow it went through said it would be 48hours for the deposit. Then right before the money was supposed to be deposited I got a message stating there was dual accounts with my info. For one when you go to create an account it won't let you use any information it will say email already taken so how that was supposed to happen don't know because I have had only one account and no one else in my apartment plays. 2 if I went through and passed kyc that's supposed to check who you are and if there is any problems but I passed. I just wanted to let people know what to expect when dealing with this casino.

I have been playing with this casino for well over a year, I've won some and lost some, but payout has never been an issue. Always fast and easy, until today. After meeting the playthrough and requesting a withdrawal I get a reply saying declined, because I didn't remove 5.86 cents when i requested my payout. No problem. I go back in and remove it and process it again. This time they tell me declined for Over betting. I have NEVER gotten that before and have been playing as I always have when I received my payouts (Mostly $500) 10x max cashout. But not this time!When I reached out to support. they were not help. but I got an email saying. they will be crediting my original deposit back to my account and Good Luck... I want my 500 dollar winnings added back to my account and my withdrawal processed. This is ridiculous and something I have never experienced before. Not sure who's working there today, but someone needs to fix this.UPDATE 8/13Very impressed with the thorough review of my account and the context provided and the decision made as a one time curtesy. While not the full amount, I understand the rationale and decision and appreciate them making it right. This is experience I have been accustomed to and it has restored my positive opinion of them.

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