Tried to claim the welcome bonus, but something went wrong and I never received it. Customer support was slow to respond and didn’t really help. Disappointing

Stackr Social Casino is awesome! Tons of fun games, easy to use, and great bonuses that keep you coming back.

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After receiving a bonus, I proceeded to complete the wager with the max cash out that was 100 USD.I proceeded to try and withdraw and was not able to since I had to renew my KYC data. I sent my documents and for a week I had no response untill it got to the day my bonus expired. My account was verified an hour or two after the bonus expired conveniently. I contacted support and I was told since the bonus expired they could not credit it. I was stolen 100USD because KYC took a week to start the process. They credited some pity 50 free spins in order to soften the issue. They told they could not credit the bonus but credited one?! Why not just credit me the 100USD I fairly wagered?Huge level of incompetence from the whole KYC and support side. I will not be playing in here ever again, and mind that I have been a user of Snatch for over two years and my account has a decent VIP status.

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I just love the game my friends do too

What can I say? It's everything I expected it to be. Staff is friendly and prompt with their responses to my emails or online chat. The pay outs are real and very quick! Couldn't ask for a better online casino!!